Reporting Damaged Items, Suspected Counterfeit, or Wrong Item/Size Delivered We offer refunds or Free exchanges only for the following cases: Damaged items, Suspected Counterfeit, or Wrong item/size delivered. Requesting Compensation For any concerns, contact us on Instagram @vecno.lk or email return@vecno.lk with details of the issue. Cash on delivery is accepted for returning suspected counterfeit […]
1️⃣ Exchange Report Period: Notify us within 3 days of receiving the product if you wish to request an exchange. 2️⃣ Exchange Window: Exchanges are allowed for up to 20 days after placing the order. (For 50% payments, the 20-day count starts from your first payment date) 3️⃣ Size Change Requests: If you want to […]
At Vecno, we generally do not permit order cancellations except under special circumstances. In the rare cases where cancellations are accepted, a 10% cancellation fee will apply based on the purchase price. For any cancellation requests, please contact our customer support via support@vecno.lk or on Instagram @vecno.lk with your order reference ID. Cancellation Eligibility: We […]
When you place an order with Vecno, you’re not just paying for the product alone. Your payment covers the entire journey from start to finish, including: This means that the price you see at checkout is the total amount you’ll pay for your order, with no surprise charges upon delivery. We believe in transparency and […]
by